02:08 23 Dec 22
Went to see the great discounts advertised because they are going out of business. Most discounts are 50%, not nearly as good as other jewelry stores that have gone out of business. There was no haggle room, unusual in a store going out of business. I was told that the prices quoted included tax and when I went to check out, tax was charged. When I pointed out the error, they just said 'sorry' in a not very nice way and would not include tax in the price, despite acknowledging the error. So don't expect any great discounts.
01:45 07 Dec 22
Hello and Good Evening Sandberg Jewelers,I am deeply sadned by the way you treated my mom today. She came home upset!She told me she was waiting in line, with another lady, and it was the two of them in line, and no one else. You let the lady in only, and not my mom. My mom had to wait outside, which deeply angered and upset me. My mom is the most wonderful, generous person in the whole wide world! She deserves the best! She is a hospice nurse, who takes her time, to care for the elderly patients and goes out of her way to spend more time with them and the families. My mother, did not deserve, to be turned away from your store!You cannot imagine the anger, I feel right now!Oh! And I forgot to mention that you let the woman in before my mom! The problem is this is about race! The lady you let in before my mom was white and my mom is BLACK!!!!!She had to wait outside, in the cold. While you had that other lady, you preferred, to go in before her! When you could have let her in too! It was just the two of them!!!!! What was the problem????Race, shouldn't matter! It doesn't to me! But considering that the lady didn't wear a mask and my mom did, and I quote her exact words...... she said, "We Gotta protect us!"What does "us"? supposedly mean???? In terms, it does not take a genius to figure that out!!!!!I know what she meant, and you do too!Shame on you, and Shane on her too!All of You!!!!I am disgusted by what you did, and the ladies racism! So guess what!We won't, be needing your services!Nor your racism!!!My mom, doesn't deserve that kind of treatment, matter of a fact!!!NO One SHOULD BE TREATED THAT WAY!BECAUSE OF WHO THEY ARE OR FOR THE COLOR OF THEIR SKIN!!!!You missed out on the best customer you could have ever had!From,Talia
18:44 19 Nov 22
I bought a beautiful piece of jewelry from Sandberg Jewelers. The quality is impeccable and the service was great. Thank you.
22:08 07 Oct 22
Extremely helpful and knowledgeable staff.Great selection. Had exactly what I wanted.Will miss having this wonderful, versatile jewelerin the neighborhood!!
A Google User
02:30 29 Aug 22
The long time owners of this local store are customer care orientated and have sustained with a large and loyal customer base. Friendly and prompt service with a smile and reasonably priced.
13:52 27 Aug 22
Unfortunately Susan, a lot of the things you responded with are plain untrue. I'm just going to post pictures of my ring when I got it and what it looked like after you destroyed it and gave it back to me in a bag. The pictures speak for themselves.
15:11 31 Jul 22
Came in to wife’s engagement ring repaired (gem had fallen out because head had been damaged). Sandberg Jewelers was able to diagnose and propose repair immediately along with some additional touchups if we were interested. Work was completed in two weeks as promised and quality is superb. Professional and personable employees, beautiful pieces on display, definitely plan to return and highly recommend
Finnegan6674 (Kevin F)
23:41 07 Jul 22
Very helpful. I had broken my chain and they showed me a couple of options to go with. Good quality at a fair price .
22:16 22 Jun 22
We stopped into have a ring repaired that was missing a stone and shop for earrings , the service and selection was top notch. The associate had to bring out earrings from the back because it was almost closing time when we arrived and she was happy to do so, told us to take I time even cleaned a pair of earrings for us !!! Highly recommend shopping here .
02:45 25 Mar 22
Horrible experience from beginning to end, from the wildly different quotes on repairs to the actual work on the jewelry. Way too many reputable jewelers in the area to waste time and money here.
20:14 23 Feb 22
Fantastic experience!! This is the place to go for all your jewelry needs. I have had several things custom done from a necklace to two rings and everything is super professional and well done. Wonderful place to go highly recommend!!!
00:09 09 Feb 22
Service above and beyond- courteous and friendly. So helpful and my earrings arrived promptly. I will be back!
17:50 06 Feb 22
They exercised great care and skill fixing an older family item with significant sentimental value. I had the chance to peruse the merchandise and it was excellent. If you have jewelery needs check them out.
21:25 03 Feb 22
Quality and service unmatched by anyone I've been going here for 30 years the people are always polite the service is impeccable Susan the odor is one of the nicest people you'll ever meet would recommend to anyone
22:29 26 Jan 22
Always a pleasant experience. Professional courteous staff.
03:29 22 Dec 21
I'm sorry I didn't get the nice gentleman's name. He was very attentive, helpful and courteous, I would definitely go back and ask for him to assist me. He was also very patient in showing me different items that I may like and understanding if my husband doesn't like my choice he can return the item.
17:04 04 Dec 21
I had my diamond necklace altered, they did not only do a beautiful job but they got it done days before expected, very happy customer.
00:19 08 Nov 21
Wonderful store with a huge variety of items! Prices are very reasonable and staff is expertly trained. We were there for the LeVian event and were helped by Ewa who was very nice and helpful! Highly recommended store and expert staff!
15:27 03 Nov 21
I broke my wedding band when it was suddenly caught on a doorknob. Susan was able to repair it quickly and fixed my engagement ring as well. My rings look amazing and brand new. We will return here for any future jewelry needs.
16:30 23 Oct 21
First and foremost I’m throughly impressed with their customer service. I was directly working with Philip Palmer, his attention to detail, transparency, and ability to meet all of my expectations was impressive. Philip was able to work around my busy work schedule and was able to have our engagement ring ready in the short time frame. I would highly recommend working with them.
18:50 14 Oct 21
Eva was fantastic I have purchased at your store two times now and she is tremendous I will continue to shop there for all my jewelry in the future.
18:13 23 Sep 21
Susan is awesome! She helped me make the exact ring I wanted for my special person. Highly recommended this shop. Wonderful customer service. Fast service. Thank you!!
19:28 02 Sep 21
Sandberg is the place to go for jewelry repair. The staff is knowledgeable and professional, as well as prompt. You can be confident that your jewelry will be handled with tender, loving care.The store has implemented new security measures. These measures were well planned, as you can enter the store just about as quickly as before.As a customer, I appreciate feeling safe as I shop. I also appreciate management’s desire to keep their employees safe.
19:42 14 Aug 21
Fantastic Customer Service!I felt Welcomed. Cindy Was the best Understood what I wanted & Right Away I Found The perfect Ring.
19:33 07 Aug 21
This was one of the best experiences I have ever had when it came to making a purchase. Cindy was incredible!! Not only did she fight to keep it in my price range but she fought to make sure that the ring was done before the time I needed it. I would highly recommend this place to anybody looking for exceptional customer service but ask for Cindy cuz shes the best!!!!!!! Thanks again.
20:00 28 Jul 21
My daughter and future son-in-law went to Sandberg Jewelers to get their wedding rings. Her wedding ring was a special design with family heirloom diamonds. The ring turned out more beautiful than we could have even imagined! My daughter is ecstatic!! My son- in- law was able to design his own ring! They were so happy to see the finished product!Phil helped my daughter pick out jewelry that will go perfectly with her dress! I must say that he really was focused on her dress and style, because he did not try to talk her into more expensive jewelry - and he really could have done so easily! I am very impressed that he spent so much time with them to really get a sense of their style and dreams!I could not recommend Sandberg Jewelers more highly! They’re incredibly service oriented and make the most amazing jewelry! We’re all very, very happy!!!
00:41 15 Jul 21
Went to Sandberg Jewelers to get a engagement ring, I had a great experience, the customer service was great and very helpful.Phil was the floor employee who helped me make a ring, was awesome and very polite. He talked me through on how to make a engagement ring which was very helpful.I highly recommend going to this jewelry store, also they buy jewelry and antiques which I thought was cool too.
14:26 27 Jun 21
Wonderful family owned jewelry store that has exceptional customer service!! I needed to get my engagement ring and wedding band resized and they helped me get the accurate size while also making sure my rings were in good shape by inspecting the stones and prongs. I got my rings back faster than anticipated and they look better than when I first got them. So happy with my experience here and would highly recommend for any jewelry repair needs!!
00:35 13 Jun 21
My wife & I have been going to Sandbergs for awhile we’ve had great customer service with Sandy & everybody else has been very helpful Great Customer Service.
17:48 05 May 21
I had an amazing experience at Sandberg Jewelers! Everyone was very friendly and helpful. I am very happy with my purchase and will definitely be back again.
20:32 17 Apr 21
Phil was amazing with helping me redesign my engagement ring into a new vintage setting. He was attentive to detail and understood what I wanted right from the start, helping me narrow down my selections to the perfect ring!Phil provided superior customer service, is friendly, kept me within my budget range with zero pressure to purchase same day, meeting with me on three different days until I was ready to place my order with 100% confidence. Too many good things to say about him and not enough space in one review :)The store has an amazing selection of beautiful items, some one of a kind gems you won’t see elsewhere, the ability to customize jewelry, is clean and very organized - everything you want in a one stop shop jewelry purchase experience. Highly recommended this jeweler and love the fact that it’s a local family and female owned storefront for over 100 years. Susan the owner is on-site making it even more unique to meet her in person.
03:22 17 Apr 21
I brought a very old ring that belonged to my mother to be resized. Not only was the ring resized to fit me, but it was cleaned and the tips holding the stone were redone. The ring is beautiful and fits perfectly. Sandberg Jewelers has a customer for life! Excellent work.
17:11 03 Apr 21
Philip deserves an award for his knowledge and helpfulness! I came in not looking to buy an engagement ring and not knowing anything about jewelry. He walked me through it and worked with my budget to get me the best ring! Will definitely be coming back!!
01:25 14 Mar 21
My girlfriend and I were looking at engagement rings. Neither of us has any experience with jewelry and did not know where to start. We went to Sandberg Jewelers and had an amazing experience with Philip! He patiently explained the various styles and diamond qualities that were available and helped us find options that fit our budget. He was very knowledgeable and was more than happy to share that knowledge so that we could make an informed decision. This was a really important moment and he made it much easier to make the right choice for us.
22:22 06 Feb 21
Very friendly and very professional. It’s nice to come to a place that gives no bull help and doesn’t push anything on you. Highly recommend for anything!
17:19 06 Feb 21
Great service! We bought our wedding rings here 22 years ago. Love the styles and service! Quality jewelry! We'll be back!
23:43 31 Dec 20
Cindy was great in piercing my ears! She took her time and they turned our great. I’m already thinking about visiting the store again! Highly recommend it.
Ryan P. C. Trimble
00:48 29 Dec 20
Incredible service. Informative without being pushy. Cindy helped me pick out some wonderful rings that were in my price range (under $100 each!) but beautiful nonetheless. There's stuff for all prices here, ya just have to look. I'll be back for round two soon!
16:23 03 Nov 20
For our 15th anniversary, my husband upgraded my engagement ring diamond. I brought the diamond in to find a new setting. I decided I wanted a three stone ring and found a setting that I absolutely loved, but needed slightly smaller sides. Susan agreed to make the same ring with smaller side trillions. I have a sharp eye and when I received the ring, I needed a few details changed. The store warmly received me every time I stepped through the door. This allowed me to feel confident that they would help me achieve the ring of my dreams. The communication from Susan was always swift and she was nothing but polite and thorough. Joel was the jeweler who worked wonders to finally create the perfect ring. Thank you all so much! You have a lifelong new customer! KimPS. Cindy is wonderful! We really enjoyed working with her...
19:25 07 Mar 20
Had my ring fixed at Sandberg and they made it super easy. The staff is also super nice and have been very friendly whenever I am in there!
01:06 22 Feb 20
Cindy was so easy to work with and Assisted me in resetting my earrings. I appreciated her opinion and felt very confident about our decision. The earrings look absolutely beautiful!
01:58 13 Feb 20
Cindy helped me replace a faulty setting. She helped me choose the perfect setting and took a lot of time to explain the process of setting my stone. I was very nervous about keeping my stone secure in the setting and she was meticulous in helping me find the option that would be perfect for my stone. She was just a delight through the whole process. I'll be going back for more pieces for sure!
20:06 26 Jan 20
Knowledgeable professionals committed to exceptional customer service. Whether purchasing a new piece, redesigning a setting, or getting a beloved piece repaired, you cannot be in better hands. Highly recommended!
02:09 24 Dec 19
Always very personal attention. All staff very knowledgeable and able to answer my questions and make suggestions without being pushy. Would not go anywhere else.
03:44 05 Dec 19
I brought my young daughter to Sandberg Jewelers because I heard Cindy is the best ear piercer. She (and all the other staff) was amazing with my daughter. Her piercing placement is absolutely perfect because she takes the time to thoroughly measure each side for symmetry. Cindy took a lot of time to help my daughter feel comfortable and showed an extreme amount of patience. Her method of piercing is very hygienic and she works quickly- ideal for a little kid. Cindy also pierced my ears during the same visit and did a fantastic job. She helped me pick the right earrings for my sensitive skin and also took initiative to clean the earrings from my first and second piercings. If you are seeking a total pro for your piercing needs definitely go to Cindy as Sandberg!
Christine M. Rosell
20:05 22 Nov 19
I have had a few items repaired here and the service is excellent. The staff is friendly and knowledgeable. I will be back!
16:48 25 Oct 19
Sandberg Jewelers is very friendly, inviting, and knowledgeable jewelry store. They have amazing prices on their diamonds and they really work with you to give you exactly what you have imagined as the perfect piece. Cindy was so helpful and knew exactly how to bring my idea of a perfect engagement ring to fruition. I would recommend Sandberg Jewelers to every one of my friends and my entire family.
21:55 10 Oct 19
If you want to be educated on diamonds and be informed through out the entire process Sandburg Jewelers is the place to go ! Everyone is super friendly and helpful , I worked with Cindy and she is awesome ! She took her time with me to make sure I was comfortable with my purchase , would call me regularly to keep me updated on each stage of the ring design, they have a wonderful selection. I am certainly recommending Cindy and Sandburg Jewelers to anyone and everyone !
23:55 23 Sep 19
Very friendly staff. I went in for the first tine to get a necklace repaired. They did a great job with a fair price. Would definitely return and recommend
21:06 15 Sep 19
Great selection and even better staff. I’ve had the pleasure of working on a couple unique purchases with the folks at Sandberg and couldn’t be happier. Highly recommended to anyone you won’t be disappointed.
20:20 09 Sep 19
I’ve been to the store several times but only purchased once. Every time I have been impressed by the person who is helping me. They are consistently friendly, enthusiastic and helpful. I also like that I always see the owner there. The place just feels right.
02:25 31 Aug 19
Nicole here!My husband and I have bought a few items from Sandberg Jewelers over the past 18 months, as well as had items repaired and watch batteries replaced.Although the last repair--restringing a bracelet for the second time--was basically my fault, Sandberg did not charge for it.The care and personal service from the staff is excellent. As long as we live in the area, we will continue as Sandberg customers.
23:22 11 Aug 19
Love Sandberg Jewelers. Came into the store to have batteries replaced in several watches. They were friendly, knowledgeable and took care of my watches within a few minutes.
16:51 30 Jul 19
Susan is the best designer of custom jewelry. She has designed many pieces for me. I would highly recommend Sandberg Jewelers for any of your jewelry needs.
17:12 28 Jul 19
So helpful and pleasant to work with! The best experience when it came to buying both of our wedding bands! Will definitely be back.
15:14 22 Jul 19
Outstanding service. Beautiful selection of jewelry. Unique estate collection. Something for everyone here. Will definitely return for continued business.
18:01 03 Jul 19
Cindy is great to work with and very professional! She helped my fiance and I in choosing my wedding ring as well as his. I had no idea what to look for and she made the process fun and easy. She was very educational and listened to both of our wants and needs. Couldnt have asked for better service.
19:38 02 Jul 19
Very helpful and friendly service. Good selection of fine jewelry & watches. I highly recommend
03:40 25 May 19
Cindy is very helpful and very patient. Whenever I have question or need jewelry services, she is there for me. Cindy is very accomodating to my jewelry needs. In general, Sandberg is a great store with a wonderful selection of merchandise and wonderful salespeople. I would recommend Sandberg Jewelers to any one for their jewelry needs.
14:27 16 May 19
My husband bought me a diamond and ruby ring here for Christmas. When we were in Florida the entire top of the ring fell off. I brought it in to Sandburg and the we’re very apologetic and fixed the ring up and reinforced it by adding white gold and didn’t charge me. Very nice people working here and super helpful. Always have a great experience here.
00:03 16 May 19
Cindy was phenomenal from beginning to end. Such a sweet person and knows the piercing process like the back of her hand. She did it so quick and I didn’t feel a thing. The placing was perfect and I love my new piercing. Thank you Sandberg Jewelers!
02:57 10 May 19
Very professional. Beyond friendly. Not pushy. Cindy assured me that I am in good hands. I trust Sandberg Jewelers with my jewelry as far as maintenance and repairs go, but i also don't think that i will be purchasing any fine jewelry anywhere else but Sandberg in the future.
21:34 17 Apr 19
Really friendly service. They don’t push you to buy anything. In other places nobody even tried to talk with me if I don’t look like I have money. Here they will help you out no matter what. Really helpful!
21:15 09 Mar 19
Had an amazing experience at Sandberg Jewelers. I went ring shopping and not only did they have a huge variety, but their customer service was impeccable. I worked with Emma and Susan and their knowledge for everything was impressive to say the least. I went to 4 other stores before Sandberg and Sandberg was by far the best deal according to the four C’s. They were also 30% cheaper then all of their competitors. I strongly recommend going to Sandberg Jewelers.